The Grail Diary - Fan made prop replica

Return and refund policy

NOTE: If possible, make a video while opening your packages/packages.

Claims for defects/damage/broken items/wrong items without proof will not be given priority. We always check the products before shipping them.

Order cancellation

All orders can be cancelled until they are shipped. Once the packing and shipping process has begun, it cannot be cancelled.

Proceeds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at customer@newsparkings.com If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first initiating a return request will not be accepted.

If you have any questions regarding returns, please contact us at customer@newsparkings.com at any time.

Damage and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can investigate and resolve the problem.

Exceptions / Disposables

Certain types of items cannot be returned, such as perishable goods (e.g., groceries, flowers or plants), customized products (e.g., special orders or personalized items) and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or comments about your specific item.

Unfortunately, we cannot accept returns of clearance items or gift cards.

Stock exchange

The quickest way to make sure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded via your original payment method. Please note that it may take 7-14 business days for your bank or credit card company to process and issue a refund.

Late/missing refunds (if applicable)

All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-14 business days of receiving the return or cancellation request.

If you have not received a refund, you can take the following steps: *Check your bank or PayPal balance again (the transaction may be delayed)

*Contact your bank/credit card company (it may take some time for your refund to be officially released).

If you have done all this and still have not received your refund, please contact us at customer@newsparkings.com

Shipping/resubmission costs

To return your product, please send your product to customer@newsparkings.com Email us with your order number for more information.

* Buyers are responsible for return shipping cost. If there is no product quality problem due to customer's personal reasons, such as B. Don't like / choose the wrong color / choose wrong size ...

*Newspakings is responsible for return shipping cost if the product is defective/damaged/broken item/wrong item

*We don't charge re-offer fee.

DO I NEED AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But there are some benefits if you have an account with us:

Make sure to check out. Fast checkout process

View your order status and order history easily

Receive updates on our new releases and special offers.

WHAT SHOULD I DO IF I FORGOT MY PASSWORD?

On the login page, click "Forgot your password?" and you will be redirected to a page where you can create a new password.

WHAT SHOULD I DO IF I TYPED THE WRONG EMAIL ADDRESS?

Please contact us so we can change your email address. We can change your email address, name and address, but we cannot change your order. So please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will ignore your request to save everyone from trouble.

ARE THERE EXCHANGE RATES?

All our transactions are based on US dollar currency(USD). If your credit card is based on another currency, your order total will be calculated in accordance with the daily exchange rate on the date your card issuer processes the transaction.

WHAT PAYMENT METHODS DO WE ACCEPT?

We accept all major credit cards (VISA, MasterCard, AMEX),Apple Pay, Google Pay and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments or cash payments on delivery.

HOW SAFE IS MY ONLINE ORDER?

When you place orders online with your credit card, all of your information is entered on an SSL-secured web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

HOW CAN I CHANGE OR CANCEL MY ORDER?

We reserve the right at any time after receipt of the order to accept or reject the order or any part thereof at our discretion, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original payment method.

Any cancellation made after an order has been placed is subject to a $0.5 cancellation fee, regardless of when the order was placed (even if it is just a second later), as the merchant/credit card company will charge us a fee for cancellation.

Please note that an order that has already been packed or shipped cannot be cancelled.

Please note that an order that has already been packed or shipped cannot be cancelled.

HOW DO I SET UP MY SHIPPING ADDRESS?

Since our website and service is english language based, all information entered by you must be english input, including punctuation. If certain letters of your address that do not contain non-english letters, you are advised to use similar english letters instead. For example, you can change the letter "?" to "c".

CAN I CHANGE MY SHIPPING ADDRESS AFTER I PLACE AN ORDER?

Please note that your shipping address cannot be changed after the order is processed or shipped. Please update your shipping address to your home address instead of your work address, as we do not know how long destination customs will hold the package.

WHEN WILL MY ORDER ARRIVE?

Delivery time is based on the shipping option you chose. Once the order is shipped, we will email your tracking information the next day, as tracking information is generally available 24 hours after we ship the order. We are not responsible for delays caused by customs in your country.

HOW DO I TRACK MY ORDER?

We will email your tracking information once your order has shipped. Usually you will receive the tracking number one day after we ship your order.You can track your order here.

CAN I USE MULTIPLE DISCOUNT CODES IN ONE ORDER?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless otherwise stated.

WHAT SHOULD I DO IF ITEMS ARE MISSING FROM MY ORDER?

If anything is still missing, please contact us directly.

WHEN WILL MY ORDER BE PROCESSED?

All orders are handled and shipped from our warehouse in Asia. Please allow extra time for processing your order during holidays and clearance seasons.

We process orders between Monday and Friday. Orders are processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

Please contact us if you have not received a tracking confirmation after 5 business days from the day you made your payment.

WILL I BE CHARGED WITH CUSTOMS AND TAXES?

Prices displayed on our site are tax-free in U.S. dollars, which means you may have to pay import duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Payment of these fees and taxes is your responsibility and is not covered by us. We are not responsible for delays caused by customs in your country. Please contact your local customs office for more information on costs.

HOW TO RETURN AN ITEM?

If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of receiving your order. Please provide your order number and the reason for your return. Our customer service team will review the return request and will send further instructions once the return is approved.

Please refer to our return policy for a list of the latest sale items. All returns must be in original condition with packaging intact

WHAT SHOULD I DO IF THE ITEM(S) I RECEIVED ARE DEFECTIVE / INCORRECT / DAMAGED?

Please contact us within 7 days of receiving your order if you have received goods that are incorrect, missing and/or defective. Please include your order number, photos of the item(s) and all related references when receiving your package. We will do our best to resolve your matter as quickly as possible.

HOW LONG DOES THE RETURN PROCESS TAKE?

Processing returns can take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed.

WHEN WILL I RECEIVE MY MONEY BACK?

All refunds will be credited to your original method of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Please contact the card-issuing bank if you have questions about when the credit will be credited to your account.

If you have not yet received credit for your return, please do the following: Contact the bank/credit card company. It may take some time for the refund to be credited to your account.